An illustrative order / A & B
Same book.
Different messages.
For your
next adventure.
With an accompanying print
A story
to keep.
Book only
One product. Two configurations.
Keep each message with its own copy.
01 / The whole journey
A choice needs
somewhere to go.
A personal message begins on a product page. It still needs to make sense in the basket, in the order summary and to the person preparing the parcel.
Imagine buying two copies of the same book as gifts, each with a different dedication. The useful question is simple: can you follow each message all the way to the right book?
04 / Keep together
Carry the meaning
into the order.
The customer’s summary and the team’s preparation view may look different. Both need to preserve which edition, message and extra belong together.
A general order note can explain a delivery request. Two different dedications need an unambiguous connection to their individual books.
Decide what should happen when a book or its extra is removed. Follow the shop’s actual rules, and explain any dependency before someone has to discover it.
05 / In our work
From a bookplate
to a basket.
Our MinaLima project documents product templates and shopping functionality, including choices of book language and bookplate, a personal message, review and editing in the basket, and linked accompanying products.
The relationship between a message and its book continues into the order details. It is a useful example of designing the information behind the interface alongside the interface itself.
MinaLima’s illustration and product artwork provide the visual identity. Our case describes the website work, including product page updates in 2023–24.
06 / Keep it proportionate
Start with
the real choices.
A product without personalisation does not need a configurator. A straightforward message field does not automatically require a complex preview.
Write down what the customer can choose and what the team needs to receive. Then review the existing journey before deciding whether the answer is clearer wording, a small adjustment or a larger change.
07 / Try it with your team
The two-copy
check.
Use a preview or test environment with the team responsible for the shop. This is an illustrative exercise; it does not require a real purchase.
- Choose. Add two copies of one product with different messages. Give only the first copy an extra, if the shop supports it.
- Review. Find both configurations in the basket. Can you tell which message and extra belong to each copy?
- Edit. Change the second message. Check that the first copy stays unchanged.
08 / Follow it through
Check what
the team receives.
- Remove. Remove the first copy’s extra if it can be removed independently. Check the remaining choices and price.
- Inspect. Review a sample or sandbox order with the team. Can they identify each book and its final message?
Record where the relationship becomes unclear, who needs the missing information and what should happen instead. This gives your team a specific problem to work on.
The check covers continuity of choices. Payment, stock, delivery and accessibility need their own review.
Bring that question to a conversation with us, or explore our e-commerce and web design work.
Notes / Further reading
The two-copy check and the configurations shown here are original illustrative examples, not customer orders or a report of testing MinaLima’s current shop.
For a merchant’s explanation of the journey from personalisation to confirmation, see Fieldtrip’s guide to personalising an order. Its process is specific to its products; your shop’s rules may differ.
Written September 2026.